Privacy Policy
Last updated: 10 October 2026
Wall & Floor Prints respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the rights you have in relation to your personal data.
1. Who We Are
Wall & Floor Prints provides wall and floor printing services in the United Kingdom.
For any questions regarding this Privacy Policy or your personal information, please contact us:
Email: info@wallfloorprints.co.uk
2. Information We Collect
We may collect personal information when you contact us, request a quotation or submit a form through our website.
This may include:
your name
telephone number
email address
project postcode or address
details about your project
photographs, artwork or files you send to us
information contained in correspondence with us
technical information such as IP address, browser type and device information where collected by our website or analytics services
We only collect information that is reasonably necessary to provide our services, respond to enquiries or operate our website.
3. How We Use Your Information
We may use your personal information to:
respond to enquiries and quotation requests
provide estimates and quotations
arrange site surveys or printing services
communicate with you regarding your project
process and manage customer orders
prepare artwork or files for printing
improve our website and services
maintain business and accounting records
prevent fraud, misuse or security issues
comply with our legal obligations
4. Legal Basis for Processing
Under UK data protection law, we rely on one or more lawful bases when processing personal information.
These may include:
Contract – where processing is necessary to provide a quotation, arrange a service or fulfil an agreement with you.
Legitimate interests – where processing is necessary for the operation and improvement of our business, provided that your rights and interests are not overridden.
Legal obligation – where we are required to retain or process information by law.
Consent – where you have specifically agreed to a particular use of your information.
5. Contact Forms and Quote Requests
When you complete a contact form or quote request on our website, the information you provide may be sent to us by email and stored for the purpose of responding to your enquiry and managing your project.
Please do not send sensitive personal information through our website unless it is necessary for your enquiry.
6. Artwork, Images and Customer Files
If you provide photographs, logos, artwork or other files for printing, we may store and process those files for the purpose of preparing and completing your project.
Files may be retained for a reasonable period after completion in case you require amendments, repeat printing or further services.
We will not use customer artwork or personal photographs for unrelated purposes without permission.
7. Cookies
Our website may use cookies and similar technologies to:
make the website function correctly
remember preferences
understand how visitors use the website
measure website performance
support marketing or advertising where applicable
Where required, non-essential cookies will only be used after you have provided consent.
You can control or delete cookies through your browser settings.
8. Analytics and Third-Party Services
We may use third-party services to operate, analyse or improve our website.
Depending on the services enabled on the website, this may include hosting providers, analytics platforms, advertising services, email services or website security tools.
These providers may process limited personal information on our behalf and are expected to protect that information appropriately.
9. Sharing Your Personal Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
website hosting providers
email providers
payment providers
accountants or professional advisers
IT and website support providers
service providers involved in completing your project
authorities where disclosure is required by law
We only share information where there is a legitimate business or legal reason to do so.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
whether you become a customer
whether information relates to a quotation or completed project
accounting and tax requirements
contractual obligations
legal or dispute-related requirements
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against:
unauthorised access
loss
misuse
alteration
disclosure
destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
request access to your personal information
request correction of inaccurate information
request deletion of your information in certain circumstances
request restriction of processing
object to certain types of processing
request transfer of your information in certain circumstances
withdraw consent where processing is based on consent
To exercise your rights, contact:
info@wallfloorprints.co.uk
We may need to verify your identity before processing certain requests.
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
14. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.
The latest version will always be published on this page.
Contact Us
For any questions about this Privacy Policy or how we use your personal information, please contact:
Wall & Floor Prints
Email: info@wallfloorprints.co.uk
Precision Technology. Limitless Creativity.